A Brief Overview
Is looked to by senior hospital leadership for expert guidance on healthcare technology. Assists department director with all aspects of program management, including work history data analysis, staffing allocation, equipment acquisition planning, installation and testing, outside vendor management, development of policies and procedures, and provision of clinical engineering services. Ensures all program components support accreditation and other state and local codes related to electrical and mechanical equipment safety. Performs rounds on clinical units to verify proper equipment use and operation. Develops and monitor compliance with equipment preventive maintenance schedules.

The Supervisor is responsible for coordinating technical services including inspections, corrective maintenance, projects and all other support activities for the assigned team. This position is accountable to ensure that there is a formal communication process for the team so that all members understand their roles, responsibilities, and expectations. The Supervisor liaises with customer supervisors and managers in assigned clinical and non-clinical support departments to ensure that they are kept informed of key issues associated with medical technologies in those areas. The Supervisor is accountable to meet or exceed all established department and team benchmarks through effective daily monitoring and management of team operations. This leadership role provides guidance and oversight to all team members to ensure that team resources are utilized in the most effective and efficient way possible. The Supervisor partners with the all other Supervisors to provide cross-team support as needed for any technical support needs.

What you will do

Plans, schedules, assigns, coordinates and monitors performance of service, preventive maintenance, and support activities by team members and vendors to ensure services are timely and effective.
Performs annual and continuing staff performance evaluations and sets goals for all team members. When appropriate, performs disciplinary actions and recommends team members for promotion.
Serves as an effective role model, mentor and educator to other team members. Fosters a positive team-based environment by engaging team members through daily huddles, monthly team meetings, and individual development discussions.
Develops, documents, implements and monitors team processes that provides for effective and efficient support of customers.
Reviews team member work order documentation for accuracy and completeness. Provides feedback when improvement is needed.
Works with Senior Manager to determine team hours of operation and coverage. Is accountable to ensure that there is staff coverage in the event of team member vacations, illness, technical training, and meetings.
Increases knowledge and identifies and implements process improvements both personal and team-related that add value by improving quality, safety, savings, efficiency, and add value to the work environment.
Performs repairs and preventive maintenance as needed based on staffing needs.